-We will submit warranty claims and provide for payment of invoices in a timely and
professional manner and in accordance with the Manufactures Paperwork Procedures.
-Will ensure that all personnel who work on your equipment are fully trained and
certificated by the Manufactures.
-We comply with the Manufactures service quality levels, operational standards and
there Performance Criteria.
-We guarantee to provide a comprehensive service, 24-hours-a-day, 365-days-a-year
and provide communication equipment to all off-site service and repair personnel.
-We record and resolve any complaints received from our customers in a courteous,
timely and professional manner
-We act responsibly towards the environment in all our activities.
-We understand the importance of putting our customers first and getting
right first time.
B.CONWAY GROUP COMMITMENT
-We are BS EN ISO 9000 accredited and will maintain our accreditation subject to
annual audit.
-We will display a high degree of professionalism and business acumen in the utilization
of modern methods, business systems and equipment in the running of our business.
-Will give a priority response to breakdown calls and where necessary, commit to
the principle of networking in the best interests of the Customer and the National
Agent Network.
-We promote, supply and fit all Manufactures equipment in accordance with the manufacturer’s
fitting instructions and ensure compliance with all statutory requirements.
-We carry out the servicing, weight testing and Loler Examinations with certified
staff in accordance with the manufactures guide lines and in compliance with the
nationally approved times.
· We hold a sufficient stock of spare parts to meet demand and will only promote,
supply and fit genuine manufactures parts.
· We invoice customers:
-all parts at no more than the manufactures recommended retail prices
-with full details of the work completed
-quoting the manufacturer’s part numbers and with a full breakdown of labour costs
B Conway Limited. Hamilton Street, Oldham, LANCS. OL4 1DA
Telephone: (0161) 624 6621 Fax: (0161) 627 2419
